HP is a visionary user of video for support purposes. Its large amount of topics, as well as its global reach, are an ideal challenge for TXTOmedia.
At HP.com you experience these ‘how to’ videos, which are 100% based on HP’s technical documentation, and automatically transformed to video by TXTOmedia technology. HP’s content is received in an XML-format by our technology. By mapping the content structure to video templates TXTOmedia detects the right content within these files, brings text-to-speech and times visuals accordingly.
Not only do these videos improve customer satisfaction and reduce calls to HP’s support desks. They also improve HP.com’s SEO rankings. The text-based content that is used to generate these videos, is also the source for generating the caption files automatically that are used to optimize search results in the various languages.
The already localized source content used to generate the paper manuals, PDFs and HTML pages is now also used for generating the videos and caption files. We challenge you to go to Google.com and type: “paper jam m607″……